At Southern Thermal Providers llc. , we want you to be satisfied with your purchase. If you’re not completely happy, you may be eligible to return your item(s) under the terms outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Items must be returned within 7 business days from the date of delivery.
• Items must be in their original condition: unused, unworn, unwashed, and with all original tags and packaging intact.
• Proof of purchase, such as the order confirmation or receipt, must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products 
• Final sale or clearance items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at bs@southernthermalproviders.com with your order number, details about the item you wish to return, and the reason for the return.
2. Approval: Once your return is approved, we will provide instructions for shipping the item back to us.
3. Ship the Item: Pack the item securely and use the return address provided. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).
4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to your original payment method.
• Refunds may take 7 to 10 business days to process, depending on your payment provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at bs@southernthermalproviders.com

6. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 business days of receipt. Provide photos of the damage or defect and your order details. We will arrange for a replacement or refund at no additional cost to you.

7. Return Shipping Costs

• You are responsible for covering the cost of return shipping unless the return is due to our error.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.